Open to opportunities

Favour Ibanibo

@favouribanibo

I coordinate remote dispatch operations, resolve escalations, and improve customer response times across phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support, dispatch, or operations role where I can coordinate urgent requests, improve response times, resolve escalations, and help teams deliver reliable service across time zones.

I've supported Roadway Rescues by coordinating remote dispatch operations, handling escalations, and keeping drivers, customers, and internal teams informed in real time.

As a Team Lead/Supervisor, I tightened shift coordination, standardized workflows, tracked response times and productivity, and coached staff to reduce dispatch errors and service delays.

Previously, I managed urgent assignments at Roadway Rescues and Safer Road Rescues, balancing changing schedules, tracking active requests, maintaining accurate records, and resolving issues before they disrupted operations.

I'm equipped for remote customer support across phone, email, live chat, and ticketing systems, with a dedicated home office, reliable internet, and flexibility across time zones.

Experience

Work history, roles, and key accomplishments

Team Lead / Supervisor

Roadway Rescues

Jun 2025 - Sep 2026 (1 year 3 months)

Improved dispatch efficiency by tightening shift coordination, escalation handling, and real-time communication across the remote team. Coached staff and standardized workflows to reduce errors and delays.

Dispatch Coordination Escalation Handling Team Leadership Performance Monitoring Coaching

Agent/Dispatcher

Roadway Rescues

Oct 2023 - Jun 2025 (1 year 8 months)

Prioritized urgent assignments and tracked active requests to improve dispatch efficiency and reduce service delays. Coordinated with drivers and support staff to ensure accurate information flow.

Dispatch Prioritization Coordination Customer Service Record keeping Multitasking

Agent/Dispatcher

Safer Road Rescues

Jan 2023 - Sep 2023 (8 months)

Managed incoming service requests and prioritized calls, emails, and dispatch needs to ensure accurate and timely personnel assignment. Monitored field activity and provided real-time updates to improve coordination.

Dispatch Customer Service Record keeping Resource Coordination