Dorothy Simmons

Performed customer service and data entry tasks including order processing, refunds, payment handling and research; resolved customer issues across phone, chat and email channels while maintaining accuracy and speed.

Handled debit card inquiries including activation, unlocking, balance checks and new card requests while addressing customer concerns and processing account actions accurately.

Processed customer orders, entered order data and resolved order issues to ensure timely fulfillment and accurate system records.

Managed inventory booking and data entry for finished products, audited orders for picking errors, led forklift crew in supervisor absence, and trained clerks to maintain production schedules.

Ensured product quality and regulatory compliance, developed quality procedures, collected and entered production quality data, and trained new employees on QA processes.

Performed cycle counts and inventory data entry for automotive raw materials, maintaining inventory accuracy to support production targets of 95%+.

Pursued studies in Business Management during the period indicated.

Studied Business Management with coursework related to healthcare in business from 2014 to 2016.

Completed general education coursework between 1991 and 1993.