Open to opportunities

Menna Hasan

@mennahasan

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Experienced General Virtual Assistant specializing in business automation solutions.

Egypt

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What I'm looking for

I am seeking a role that allows me to leverage my virtual assistance and automation skills in a dynamic environment, focusing on efficiency and client satisfaction.

With over six years of experience as a General Virtual Assistant, I have collaborated with 239 clients, providing a wide range of virtual assistance services. My expertise includes conducting internet and influencer marketing research, managing social media accounts for e-commerce shops, and overseeing e-commerce operations. I am proficient in utilizing no-code tools to develop and maintain websites, ensuring that my clients receive comprehensive support tailored to their needs.

My career has also included roles in technical support and guest relations, where I honed my skills in customer service and problem-solving. As a Technical Support Specialist at Vodafone UK, I provided efficient solutions for mobile and broadband issues, while my role as a Guest Relations Supervisor at Hilton allowed me to manage guest escalations and improve satisfaction rates. Currently, I am focused on providing business automation solutions, leveraging tools like Make.com and Zapier to streamline workflows and enhance operational efficiency for clients across various industries.

Experience

Work history, roles, and key accomplishments

Current

Business Automation Engineer

Current

Upwork

Jan 2023 - Present (2 years 5 months)

Provided business process automation solutions to streamline workflows and enhance efficiency using tools like Make.com, Zapier, Clickup, and HubSpot.

Automation Workflow Optimization System Integration ClickUp HubSpot Zapier Make Problem Solving Technical Skills

Guest Relations Supervisor & Sales Agent

Hilton

Jan 2022 - Jan 2024 (2 years)

Managed guest relations and escalations, ensuring high satisfaction levels while coordinating with hotel staff to improve operational procedures and response times.

Customer Service Conflict Resolution Team Coordination Operational Management Communication Problem Solving Sales Time Management

Technical Support Specialist

Vodafone UK

Nov 2019 - Oct 2021 (1 year 11 months)

Provided technical support for mobile devices and broadband, resolving issues efficiently while assisting customers with billing inquiries and maintaining product knowledge.

Technical Support Troubleshooting Customer Service Billing Communication Problem Solving Product Knowledge Time Management

General Virtual Assistant

Fiverr

Jun 2017 - Sep 2017 (3 months)

Provided virtual assistance services to 239 clients, including internet marketing research, social media management for e-commerce shops, and website development using no-code tools.

Social Media Management Content Creation Internet Research Communication Time Management

Education

Degrees, certifications, and relevant coursework

ALX Africa

Virtual Assistant Certification, Virtual Assistance

2024 - 2024

Completed a comprehensive virtual assistant certification program focused on developing essential skills for effective remote support. Gained hands-on experience in tasks such as data entry, email management, scheduling, and social media management.

ALX Africa

AI Career Essentials, Artificial Intelligence

2024 - 2024

Completed a comprehensive 8-week programme focused on developing essential AI skills for career advancement. Gained hands-on experience with leading AI tools, including ChatGPT, Meta.ai, RunwayML, Udio, Haiper, Beautiful.ai, Gemini, Claude, and Hugging Face.