elshehy mohamed
@elshehymohamed
Virtual Assistant supporting remote clients with inbox, calendar, and records management.
EgyptWhat I'm looking for
In my current freelance Virtual Assistant / Administrative Support work, I support clients remotely with inbox and calendar management, data entry, document processing, and online research. I keep digital files and records organized using Google Workspace and Trello.
At Concentrix, I handled 50+ daily customer interactions and achieved a 95% satisfaction rating. I processed payments and account updates with 98% accuracy and used Salesforce to document customer requests.
At Teleperformance, I supported customers by phone, email, and chat, maintained interaction records, and coordinated with teams on complex issues. I also trained five new team members on protocols and CRM software navigation.
Experience
Work history, roles, and key accomplishments
Freelance Virtual Assistant
Self Employed
Feb 2024 - Present (2 years 8 months)
Provided remote administrative support to clients, including inbox and calendar management, data entry, document processing, and online research. Maintained organized digital filing systems and managed client communications professionally.
Managed 50+ daily customer interactions via phone and chat, achieving a 95% satisfaction rating. Processed client payments and account updates with 98% accuracy and de-escalated customer concerns, improving retention by 15%.
Delivered multichannel support (phone, email, chat) in a high-volume environment, triaging and prioritizing requests. Coordinated with cross-functional teams to resolve complex issues and trained 5 new team members on protocols and CRM software.
Education
Degrees, certifications, and relevant coursework
Foundations of Digital Marketing and E-Commerce, Digital Marketing
2023 - 2023
Completed Foundations of Digital Marketing and E-Commerce certification in 2023.
Coursera
Project Management Essentials, Project Management
2023 - 2023
Completed Project Management Essentials certification in 2023.
Salesforce
Sales and CRM Overview, Sales and CRM
2023 - 2023
Completed Sales and CRM Overview certification in 2023.
October University for Modern Sciences and Arts
Bachelor of Mass Communication, Mass Communication
2017 - 2023
Bachelor of Mass Communication with a focus on Advertising and Public Relations, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
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