Looking for a job

nouran mohamed

@nouranmohamed

Virtual assistant with telecom customer support experience at Orange Egypt, handling technical issues and financial compensation checks.

Egypt

Message

What I'm looking for

I’m moving into virtual assistance and am ready to take email, scheduling, data entry, and customer support tasks off a busy client’s plate.

At Orange Egypt, I answered customer calls and inquiries, resolved technical issues, and investigated financial compensation cases to confirm their validity and rule out fraud.

I’m moving into virtual assistance after studying Tourism and Hotel Management at Pharos University. I’m ready to support clients with email and calendar management, data entry, online research, and customer support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Orange Egypt

Feb 2022 - Sep 2024 (2 years 7 months)

Answered customer calls and inquiries, solved technical issues, and investigated financial compensation cases to confirm validity and rule out fraud. Maintained a 75% customer satisfaction score and assisted colleagues as needed.

Customer Service Technical Troubleshooting Fraud Detection Compensation Communication Skills Time Management