Menaselassie Mesfin

I’m a customer-focused professional with experience in customer service, client support, and administrative coordination. I communicate clearly, resolve problems quickly, and keep things moving in fast-paced environments.

In my most recent remote work, I served as a Proxy Vote Specialist on a 3-month contract, assisting over 600 shareholders through the proxy voting process while ensuring accuracy and compliance. I verified shareholder identities, maintained confidential records, and responded to inquiries via phone and email with professionalism.

Previously, I worked as a Customer Support & Sales Designer at Salma Furniture, helping 15–20 customers daily by providing personalized product recommendations and resolving questions. I managed customer communication through phone calls, email, WhatsApp, and face-to-face consultations, and I coordinated with purchasing and production teams to support timely fulfillment.

Earlier, as a Customer Service Representative at Weybla Furniture (seasonal, 2020–2024), I supported customers with product selection based on needs and budget, explained specifications and pricing, and coordinated orders with production. I’ve built my strengths around documentation, data accuracy, and remote collaboration using tools like Slack, Google Workspace, Zoom, and Asana.