Open to opportunities

Melvin Willekens

@melvinwillekens

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Dynamic finance agent with over four years of experience.

Malta

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a dynamic finance agent with over four years of experience excelling in financial management and client relations. My expertise lies in delivering precise financial reporting, ensuring regulatory compliance, and fostering effective team collaboration to enhance service delivery. I possess a strong analytical mindset that drives my ability to assess data and propose operational improvements, contributing to overall efficiency.

Throughout my career, I have demonstrated proven adaptability across diverse industries, consistently prioritizing customer engagement and satisfaction while managing multiple tasks in fast-paced environments. I am committed to continuous learning and improvement, always focusing on exceeding both company and client expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

Wamo Bank

Jan 2022 - Jan 2022 (0 months)

Provided high-quality customer support by resolving inquiries and enhancing customer satisfaction. Collaborated across departments to improve transaction flows and assisted with account management and process optimization.

Customer Support Problem Solving Account Management Data Entry Relationship Building

Finance Agent

ERL Media

Feb 2021 - Feb 2021 (0 months)

As a Finance Agent, I conducted real-time monitoring of transactions, ensuring accuracy and compliance. I processed fund transfers, managed payment verifications, and identified potential fraud, contributing to financial integrity and operational efficiency.

Transaction Monitoring Financial Operations Payment Processing Fraud Prevention Customer Support Compliance Data Analysis Financial Reporting Risk Assessment

Delivery & Installation Specialist

JD Express/Sleepworld

May 2019 - Feb 2021 (1 year 9 months)

Operated a truck for timely delivery and installation of beds and mattresses. Managed logistics, ensured customer satisfaction, and adhered to safety protocols during transportation and installation.

Logistics Customer Service Route Planning Installation Time Management

Customer Support Agent

Win United

Jan 2018 - Jan 2019 (11 months)

Worked as a Customer Support Representative in online gaming, providing assistance through live chat and email. Managed multiple inquiries, resolved account issues, and ensured customer satisfaction while adhering to gaming regulations.

Live Chat Support Email Support Customer Satisfaction Fraud Prevention Casino Game Assistance Multitasking Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Malta

Finance

Dynamic finance agent with over four years of experience excelling in financial management and client relations. Demonstrated expertise in delivering precise financial reporting, ensuring regulatory compliance, and fostering effective team collaboration to enhance service delivery.