Gloria Muthoni

I am a data-driven professional with a strong background in customer service, dedicated to leveraging data analytics to drive strategic decision-making and enhance customer experiences. My experience as a Contact Center Agent at Contant Centre International has equipped me with the skills to respond effectively to customer inquiries and resolve issues efficiently, achieving a remarkable 95% customer satisfaction rate. I take pride in my ability to collaborate with team members to improve service quality, leading to a significant 30% improvement in first-call resolution rates.

Throughout my career, I have consistently demonstrated my commitment to delivering exceptional customer service. At Thinknorth Agencies, I provided comprehensive support to clients seeking employment opportunities, resulting in a 90% client satisfaction rate. My analytical skills have enabled me to identify areas for improvement, such as reducing complaint resolution time by 15% and increasing successful job placements by 25%. I am passionate about creating positive change and am eager to combine my analytical expertise with a customer-centric approach to drive growth and make a lasting impact.