
Precious Adindu
@preciousadindu
Customer Service Officer at Fidelity bank resolving banking inquiries and complaints across in-person, phone, and digital channels.
What I'm looking for
At Fidelity bank, I respond to customer inquiries about accounts, transactions, and services, and help with account updates, transfers, and other service requests.
I resolve complaints and support customers in person, by phone, and through digital channels. I also explain banking products and digital services.
I maintain customer records and documentation while handling confidential information in line with bank policies. I’m seeking a Remote Customer Support role where I can contribute to customer satisfaction and organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Fidelity Bank
Jul 2025 - Present (1 year 3 months)
Provide daily support to customers by responding to inquiries about accounts, transactions, and services. Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Alison
Customer Service Skills, Customer Service
Customer Service Skills certification from Alison, currently in progress.
Federal Polytechnic Nekede
Bachelor of Science, Food Technology
Bachelor of Science in Food Technology from Federal Polytechnic Nekede, completed in 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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