Kalai K
@kalaik
Experienced client service professional with healthcare and team leadership background.
What I'm looking for
I am an experienced client service professional with a strong background in healthcare coordination and team leadership, having worked across technology and service organizations. I focus on delivering reliable client support and ensuring smooth operational workflows.
My recent role as Senior Client Service (Business Advisors MD) and prior position as Senior Client Service & Health Care Team Coordinator at Medusind Solution India Pvt Ltd reflect my capability to manage teams and coordinate healthcare-related client services effectively. I have hands-on experience in customer interaction, data entry, and telecalling from earlier roles.
I bring practical technical skills in MS Word, Excel, PowerPoint, basic computer applications (DCA), and a Diploma in Tally, combined with a B.Com in Accounting & Finance. I am goal oriented, flexible, and self-motivated, with a positive attitude toward problem solving and cost-conscious operations.
I am seeking opportunities where I can contribute to organizational success while continuing to grow professionally through new responsibilities and continuous learning.
Experience
Work history, roles, and key accomplishments
Senior Client Service
Business Advisors MD
Jan 2024 - Jan 2025 (1 year)
Managed client service activities and delivered customer support to meet service targets during tenure, improving client satisfaction and operational consistency.
Senior Client Service
Medusind Solution India Pvt Ltd
Jan 2017 - Jan 2024 (7 years)
Coordinated healthcare client service operations and led the health care team to ensure timely delivery of services and improved process adherence across accounts.
Customer Executive
HCL Technologies
Jan 2016 - Jan 2017 (1 year)
Handled customer inquiries and supported service operations, resolving issues to maintain customer satisfaction and meet performance metrics.
Team Leader
Reliance Communication Pvt Ltd
Jan 2014 - Jan 2016 (2 years)
Led a small team performing data entry and telecalling duties, improving productivity and ensuring accuracy of customer records and outreach activities.
Education
Degrees, certifications, and relevant coursework
SSS Jain College for Women, T. Nagar
Bachelor of Commerce, Accounting & Finance
Completed a Bachelor of Commerce in Accounting & Finance, focusing on accounting and finance principles and related coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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