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official laxmendr

@officiallaxmendr

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Dedicated front office professional with extensive experience in healthcare.

India

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What I'm looking for

I am looking for a role that allows me to utilize my skills in a supportive environment, focusing on customer service and operational excellence.

I am a front office professional with a strong background in managing day-to-day operations within healthcare settings. My experience spans several roles, including Senior Executive in OPD Services at AIG Hospitals, where I coordinated patient appointments and improved departmental performance. I pride myself on my ability to maintain a welcoming reception area and resolve guest issues promptly, ensuring an excellent customer experience.

Throughout my career, I have developed and implemented training systems for new medical receptionists, managed front office phone systems, and created engaging content for social media platforms. My commitment to enhancing operational efficiency and fostering a positive work environment has been a driving force in my professional journey. I am eager to leverage my skills and experience to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Senior Executive OPD Services

AIG Hospitals

Oct 2023 - Mar 2024 (5 months)

Managed Out Patient Department operations, coordinated patient appointments, and ensured compliance with regulations. Improved departmental performance and resolved guest issues to enhance customer experience.

Regulatory Compliance Customer Service Problem Solving Communication

Front Office Executive

Apollo Spectra and Cradle Hospitals

Nov 2021 - May 2023 (1 year 6 months)

Collected confidential medical data, trained new receptionists, and managed front office phone systems. Ensured timely responses to email inquiries and maintained high standards of customer service.

Data Collection Training Customer Service Email Communication

Front Office Cum Marketing Associate

Medicover Hospitals

Jan 2021 - Nov 2021 (10 months)

Oversaw patient queries and daily operations, coordinated clinical services, and managed social media platforms. Enhanced brand message through influencer collaborations and processed customer payments.

Social Media Marketing Coordination Payment Processing Administration

Front Office Executive Cum MOD

Renova Hospital

Oct 2019 - Jan 2021 (1 year 3 months)

Collected patient data for medical records, communicated with medical professionals, and organized the reception office. Compiled daily reports and ensured a welcoming environment for visitors.

Data Management Communication Reporting Customer Service