Liza Alex

I am a seasoned customer service and operations professional with over 15 years of experience across aviation, healthcare, and education. I lead high-performing teams and manage complex front-line operations ensuring consistent service delivery.

In my current role I oversee customer service operations for major airline partners, conduct soft-skills and service trainings as a certified Line Trainer, and manage compliance, scheduling, and audit readiness. I have a proven record of improving turnaround times and enhancing passenger and patient experiences.

My background includes frontline leadership as a Front Office Manager in healthcare and administrative roles in education, where I handled appointments, billing coordination, parent and faculty liaison, and event organization. I combine operational discipline with people-centered leadership to drive measurable improvements.

I hold an MBA in Human Resource Management and multiple vocational diplomas and certifications in aviation handling, safety, and training. I am dependable, adaptable, and committed to fostering teamwork and service excellence under pressure.