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Melissa Zayas

@melissazayas

Branch Director at E&S Home Care Solutions coordinating client intake, staffing, schedules, and ongoing home care services.

United States

Message

What I'm looking for

I'm seeking a part-time remote evening position after 5:00 PM, with flexible weekend availability.

At E&S Home Care Solutions, I coordinate client intake, scheduling, staffing, authorizations, and ongoing service needs. I provide customer service to clients, families, caregivers, employees, and referral partners.

I recruit, interview, hire, and onboard employees, and resolve escalated client and employee concerns. I also maintain accurate records and handle confidential information.

My work includes overseeing office operations, compliance, employee relations, and administrative workflows. I use Carecenta, HHAeXchange, Zoho Recruit, Zoho Sign, Paylocity, Microsoft Office, and Excel.

Experience

Work history, roles, and key accomplishments

Current

Branch Director

Current

E&S Home Care Solutions

Dec 2019 - Present (6 years 10 months)

Provide professional customer service to clients, families, caregivers, employees, and referral partners. Coordinate client intake, scheduling, staffing, authorizations, and ongoing service needs in a fast-paced home care environment.

Customer Service Scheduling Client intake Care Coordination Recruitment Onboarding Data Entry Microsoft Office Excel Carecenta HHAeXchange Zoho Recruit ZohoSign Paylocity

Machine Operator

Blue Apron

Jan 2018 - Dec 2019 (1 year 11 months)

Operated production equipment, supported daily workflow, and assisted with basic equipment troubleshooting. Worked efficiently in a fast-paced, team-oriented environment while following procedures and quality standards.

Equipment Operation Troubleshooting Teamwork Quality Standards

Shift Lead

Walgreens

Jan 2015 - Dec 2018 (3 years 11 months)

Delivered customer service, handled transactions, answered questions, and resolved customer concerns. Supported and supervised staff, inventory, cashier operations, and daily store activities.

Customer Service Cash Handling Inventory Management Staff Supervision problem resolution

Office Assistant

Easy Way Electronics

Jan 2004 - Dec 2014 (10 years 11 months)

Answered phones, assisted customers, scheduled appointments, performed data entry, and provided general administrative support. Maintained organized records and supported day-to-day office operations.

Phone Support Customer Service Scheduling Data Entry Administrative Support Record keeping