Felicia Clark

Assisted customers with utilities payments by setting up payment arrangements, issuing reconnections, updating profiles, and processing payments in a remote call-center environment.

Conducted phone and face-to-face interviews, completed hiring documentation, and reviewed policies and procedures with new hires.

Provided daily living support, assisting with grooming and meal preparation to help clients maintain comfort and independence.

Handled inbound calls requesting donations and supported donor communication by answering questions and collecting requested contribution information.

Picked and selected items in a warehouse environment to fulfill customer orders.

Supervised 20–27 employees at the front end, overseeing cashiering, customer check transactions, and data entry for bill payment processing while ensuring front-end compliance with store procedures.

Distributed flyers and spoke with schools about lunch programs, while also working cashier shifts to check out customers and handle transactions.

Supported retail operations by stocking and helping set up the store prior to grand opening, and checking out customers at the register.

Handled authorization and scheduling for radiology services in a call center, using ICD-9 and medical terminology to schedule client appointments.

Worked as a floater supporting shipping and receiving, data entry, and receptionist/front-desk coverage as needed.

Completed training in massage during 2014 to 2016 (listed as high school or equivalent in massage).

Earned an AAS (field unspecified) starting May 1994 at Lone Star College.

Attended Wharton High School in Wharton, Texas.