Melissa Pena
@melissapena
I build guest relationships and drive sales in high-volume service environments.
United StatesWhat I'm looking for
I've supported high-volume guest experiences at Universal Orlando, Starbucks, Disney, and Wendy's, building rapport quickly, guiding customers through decisions, and promoting products and daily specials.
I'm fluent in English and Spanish and bring 10+ years of customer service and sales experience, including accurate transaction handling, conflict resolution, new-hire training, and service-standard coaching. I'm preparing for multifamily housing through Entryway Central Florida Leasing Professional Training in Leasing 101, Fair Housing, property tours, and leads-to-leases training.
Experience
Work history, roles, and key accomplishments
Barista
Universal Orlando
Aug 2023 - Present (3 years 1 month)
Provides friendly, professional service while assisting a high volume of customers in a hospitality environment. Promotes featured products and daily specials to increase sales and enhance the guest experience.
Delivered friendly, professional service while assisting a high volume of customers. Resolved guest concerns professionally and efficiently, ensuring satisfaction without escalation.
Barista / Trainer
Disney
Sep 2019 - Apr 2022 (2 years 7 months)
Provided customer service in a high-volume hospitality environment. Trained and coached new hires in customer engagement, service standards, and operational procedures.
Processed high-volume cash and card transactions with strong accuracy and balanced records consistently. Maintained organized workspaces and ensured readiness for daily operations in compliance with standards.
Education
Degrees, certifications, and relevant coursework
Melissa hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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