Open to opportunities

Zaniyah Aaliyah

@zaniyahaaliyah

Message

Customer Service Representative focused on retention, problem-solving, and service excellence.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve service, billing, and claims inquiries, process payments accurately, and improve retention through organized, satisfaction-driven support in a fast-paced environment.

I’m a customer service professional with experience answering inquiries about services, products, billing, claims, and report problem areas. I improve customer retention by initiating and completing service orders, processing purchases, and making recommendations based on customer needs, while keeping a strong working knowledge of company products, services, and promotions.

I’ve handled complex customer issues in fast-paced environments, using operational systems and call center support protocols to think analytically, coordinate documentation, and manage payments. From POS cash handling and verification to payment processing and customer satisfaction-focused service, I bring consistency, organization, and a strong commitment to resolving issues effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Fidelity Investments

Jan 2022 - Present (4 years 6 months)

Answered customer/client inquiries related to services, products, billing, claims, and reports. Used operational systems to process service orders and purchases, maintained knowledge of company offerings, and recommended options based on customer needs to improve retention.

Customer Support Billing Support Claims Handling Service Orders Customer Retention Product Knowledge Recommendations Operational Systems Order Processing Payment Processing

Customer Service Representative

Elliott Brother’s Enterprise

Jun 2020 - Mar 2022 (1 year 9 months)

Handled complex customer issues while promoting positive customer experiences. Coordinated documentation and processed payments using call center/customer support protocols.

Customer Support Issue Resolution Payment Processing Customer Satisfaction Fast Paced Environment

Customer Service Associate

Sam’s Club

Jan 2020 - Sep 2021 (1 year 8 months)

Answered customer/client requests and inquiries related to services, products, billing, equipment, and claims. Used mechanized systems to initiate and complete service orders, process purchases, and make feature/accessory/upgrade recommendations.

Customer Support Billing Support Equipment Support Claims Handling Service Orders Operational Systems Order Processing Recommendations And Upgrades Rate Plan Recommendations

Cashier

Bojangles’

Jun 2018 - Jan 2020 (1 year 7 months)

Coordinated customer requests with staff to ensure accurate and efficient service. Used a POS (point of service) system to process payments and verified cash tills each shift with end-of-shift money documentation.

Cash Handling POS systems Payment Processing Cash Till Verification Customer Service End Of Shift Documentation