Looking for a job

Melissa Merrill

@melissamerrill

Customer service and technical support professional at Spectrum Mobile who resolved device and service issues for 50+ customers daily.

United States

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What I'm looking for

I'm seeking a remote evening or overnight customer service, technical support, chat support, or related position that I can perform alongside my current overnight security role.

At Spectrum Mobile, I provided phone-based technical support to more than 50 customers daily, resolving device, activation, repair, data-transfer, and service issues.

I supported Apple, Google, Samsung, Motorola, TCL, and LG devices through structured troubleshooting and clear customer guidance. I also mentored two 60-day new-hire classes on system navigation, call flow, troubleshooting, and live customer interactions.

I earned two Silver Quarterly Medals and three Bronze Monthly Medals for service excellence. Strong performance also made me eligible to work from home, where I maintained productivity and met call-handling, first-call-resolution, and quality expectations.

I'm currently a Security Officer with Park Hospitality Security, providing overnight coverage and conducting property patrols independently. I'm seeking remote evening or overnight customer service, technical support, chat support, or a related position that I can perform alongside my current overnight security role.

Experience

Work history, roles, and key accomplishments

Current

Security Officer

Current

Park Hospitality Security

Sep 2026 - Present (1 month)

Provide overnight security coverage for hotel properties, including patrols, monitoring, and maintaining a professional presence. Work independently during overnight hours while remaining alert and dependable.

Security Patrol Monitoring De escalation Documentation Independent work Night Availability

Mobile Tech Support – Customer Service

Spectrum Mobile

Jun 2022 - Jun 2025 (3 years)

Provided phone-based technical support to 50+ customers daily, resolving device, activation, repair, data-transfer, and service issues. Mentored new-hire classes and earned multiple service excellence awards.

Technical Support Customer Service Troubleshooting Device Setup data transfers Avaya Syniverse Agent OS SM360 Neustar NBOP Microsoft Word Excel De escalation Mentorship

Retail Order Processor

Hallmark

Oct 2017 - Aug 2020 (2 years 10 months)

Processed and fulfilled 50–150 orders per day with 99% accuracy while meeting deadlines. Audited inventory, reported stock variances, and maintained accurate documentation.

Order Processing Inventory Audits Documentation Accuracy Time Management

Delivery Driver

Trinity Couriers (Amazon)

Oct 2016 - Sep 2017 (11 months)

Delivered 30+ Amazon packages per hour while following safety, tracking, scanning, and documentation procedures. Worked independently while maintaining accuracy, timeliness, and customer-service standards.

Delivery Package handling Scanning Documentation Time Management Customer Service

Sales Associate

JCPenney

Oct 2006 - Oct 2007 (1 year)

Provided customer-focused sales and service in the Family Shoe Department. Processed sales and returns, answered product questions, and adapted to changing priorities.

Customer Service Sales Point of Sale Product Knowledge Adaptability