Open to opportunities

Melissa Lezama

@melissalezama

Message

I deliver customer-focused communication and data support with meticulous detail.

Trinidad and Tobago

Message

What I'm looking for

I’m looking for a role where communication helps unite teams, accuracy matters, and I can apply customer service and data skills to support clear goals—while continuing to grow in data, marketing, and technology.

I bring a meticulous, versatile mindset to every task, viewing it as an opportunity to contribute. I’m driven by a deep interest in communication—using dialogue to unite diverse teams and help the organization move toward its shared vision.

In customer service, I managed opening/closing procedures, stock replenishment, and visual merchandising, and I resolved 95% of customer complaints within the first interaction without manager escalation. I also support accurate information work through data entry, database management, and verification—handling sensitive and confidential information with discretion while organizing and updating data in school and professional systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

UA Finance

Sep 2025 - Present (10 months)

Managed opening/closing procedures, stock replenishment, and visual merchandising while resolving 95% of customer complaints in the first interaction without escalation. Adapted communication styles to support elderly clients, non-native speakers, and younger demographics.

Customer Service Database Management Time Management Attention To Detail Data Entry Visual Merchandising

Social Media Marketing Assistant

Crugen Media Ltd.

Jul 2021 - Jan 2023 (1 year 6 months)

Worked as a Social Media Marketing Assistant at Crugen Media Ltd.

Junior Agent

iQOR - 1-800 Flowers

Jan 2021 - Jun 2021 (5 months)

Provided support as a Junior Agent for iQOR (1-800 FLOWERS), including work aligned with digital marketing, database administration, and website design.

Digital Marketing Database Administration Web Design

Education

Degrees, certifications, and relevant coursework

Cisco Networking Academy

Introduction to Cybersecurity, Cybersecurity

Completed Cisco Networking Academy coursework focused on cybersecurity fundamentals. Covered introductory concepts in cybersecurity.

Cisco Networking Academy

Data Analytics Essentials, Data Analytics

Completed Cisco Networking Academy coursework focused on data analytics. Built foundational skills related to analyzing and working with data.

Cisco Networking Academy

Fundamentals of Digital Marketing, Digital Marketing

Activities and societies: Covered digital marketing fundamentals; studied database administration and website design; built logic for a streamlined ad-serving platform that scaled.

Completed Cisco Networking Academy coursework in digital marketing fundamentals along with related technical topics. Applied skills in database administration, website design, and building scalable ad-serving logic.

College of Science, Technology and Applied Arts of Trinidad and Tobago

Bachelor of Arts, Literature and Communication

Activities and societies: Handled sensitive/confidential information; accurately input and updated data in school databases, spreadsheets, and systems.

Earned a Bachelor of Arts in Literature and Communication. Completed studies while handling confidential information and maintaining accurate school records in databases and spreadsheets.

College of Science, Technology and Applied Arts of Trinidad and Tobago

Associate's Degree, Journalism and Public Relations

Activities and societies: Verified and reviewed data; maintained confidentiality and security of sensitive data; organized and categorized data for retrieval.

Earned an Associate's Degree in Journalism and Public Relations. Verified data for accuracy, corrected discrepancies, and organized information while maintaining confidentiality and security.