Melissa Goetz

I've supported patients at Annuity Health by resolving hospital billing questions, verifying insurance coverage, processing payments, and explaining claims, deductibles, copays, and financial responsibilities.

I maintain HIPAA compliance while auditing accounts, documenting interactions, coordinating with insurers and internal teams, and helping patients explore payment arrangements and financial assistance.

At Connexus Resource Group, I guided customers through product selection, orders, and shipment tracking while maintaining CRM records. I also provided product knowledge training that improved new-hire onboarding efficiency and service consistency.

My background also includes patient registration at Salina Regional Health Center and emergency dispatch roles, where accuracy, calm communication, and detailed documentation were essential.