At Revenue Enterprise, I handled patient billing inquiries, explained account balances and insurance coverage, and helped patients explore payment arrangements and financial assistance options.
I verified insurance eligibility and benefits, investigated denied or underpaid claims, and supported appeals and resubmissions. I also processed payments and reconciled account balances while keeping patient records accurate and protecting confidential information under HIPAA requirements.
At Centene Corp, I handled member questions about eligibility, benefits, claims, and provider networks, maintaining a 94% first-call resolution rate. Earlier, at Conduent, I scheduled patient appointments and verified insurance information to support access to care.
