At Annuity Health, I supported patients and providers with medical billing, claims, payments, and insurance coverage. I resolved billing discrepancies, processed payments, and documented account interactions while following HIPAA requirements.
I handled high call volumes and met targets for First Call Resolution, CSAT, and productivity. I also de-escalated concerns while providing patient-centered service.
At Cognizant, I supported healthcare and insurance clients with claims, billing, eligibility, and account issues across multiple channels. I handled complex cases and escalations while following HIPAA and internal policies.
At Amazon, I helped customers with orders, payments, delivery issues, and account support by phone, chat, and email. I used internal systems to process requests and document interactions.
