Melissa Dussek
@melissadussek
I lead enterprise SaaS implementations, integrations, and scalable solution designs from discovery through adoption.
United StatesWhat I'm looking for
I've led enterprise SaaS implementations at Brightidea from discovery and solution design through configuration, integrations, testing, customer enablement, and deployment.
I manage 20–30 concurrent enterprise customer engagements, translating business and technical requirements into scalable workflows, platform configurations, and implementation strategies. I partner with Product, Engineering, Sales, QA, and Customer Success to resolve technical constraints, support integrations, and drive long-term customer value.
My background also includes building Hivelocity's first QA governance framework and supporting more than 100 enterprise system integrations at StubHub, including REST API troubleshooting, data-flow investigations, and Splunk dashboards.
Experience
Work history, roles, and key accomplishments
Senior Technical Implementation Consultant
Brightidea
Jan 2022 - Jan 2026 (4 years)
Led enterprise SaaS implementations and technical consulting engagements from discovery through deployment, managing 20-30 concurrent customer engagements. Facilitated solution design, integrations, and customer enablement.
Implementation Consultant
Waterfield Technologies
Jan 2022 - Dec 2022 (11 months)
Led discovery sessions and gathered business and technical requirements for customer software implementations. Designed implementation approaches and configurations aligned with customer processes.
Lead QA Analyst
Hivelocity
Jan 2019 - Jan 2022 (3 years)
Built the organization's first QA governance framework, establishing repeatable processes and standards for enterprise software quality. Collaborated with Product and Engineering to translate requirements into structured testing approaches.
Technical Integrations Specialist
StubHub
Jan 2016 - Jan 2018 (2 years)
Supported more than 100 enterprise system integrations across StubHub's platform. Troubleshot REST API integrations, data flows, and production issues in collaboration with customers and Engineering.
Education
Degrees, certifications, and relevant coursework
University of Maine
Bachelor of Science, Project Management & Information Systems
Bachelor of Science in Project Management and Information Systems.
Bunker Hill Community College
Associate of Arts, Business Management
Associate of Arts in Business Management.
Sabio Coding Bootcamp
Certificate, Software Engineering
Full Stack Software Engineering Certificate.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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