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Andrew Shaw

@andrewshaw1

I lead enterprise SaaS implementations, API integrations, and customer deployments from discovery through post-launch success.

United States

Message

At Naehas, I support enterprise financial services customers through onboarding, implementation, API integration validation, UAT, and post-deployment success. I reduced API-related issue resolution time by 75% through structured troubleshooting workflows, AI-assisted analysis, reusable validation processes, and stronger technical documentation.

Previously, I led enterprise SaaS implementations at Oracle for government and public-sector organizations, managing requirements, configuration, migration planning, production cutovers, and stabilization. I also bring experience in SQL reporting, operational analysis, enterprise prospecting, and IT procurement.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Specialist

Current

Naehas, Inc.

Jan 2025 - Present (1 year 7 months)

Act as a senior technical advisor for 6+ enterprise SaaS customers, leading onboarding, implementation support, and post-deployment technical success activities. Reduced API-related issue resolution time by 75% through structured troubleshooting workflows and improved documentation.

REST APIs JSON OAuth SSH Postman UAT Technical Troubleshooting Stakeholder Management

Solutions Engineer

Naehas, Inc.

Jun 2022 - Jan 2025 (2 years 7 months)

Led enterprise solution design initiatives by gathering business requirements and translating operational challenges into scalable SaaS solutions. Managed multiple concurrent enterprise SaaS implementations from discovery through go-live.

Implementation Management REST APIs JSON Data Mapping Requirements Gathering Solution Configuration Migration Planning UAT Technical Documentation

Implementation Consultant

Oracle Corporation

Feb 2020 - Jun 2022 (2 years 4 months)

Led enterprise SaaS implementations for government and public sector organizations, managing end-to-end activities including requirements gathering, configuration, migration, and post-launch stabilization.

Oracle Cloud Oracle CX SQL Requirements Gathering Solution Configuration UAT Stakeholder Management

Operations Analyst

Oracle Corporation

Aug 2019 - Feb 2020 (6 months)

Developed SQL-based reporting solutions and analyzed operational data to improve forecasting and optimize business decision-making.

SQL Data Analysis Reporting Forecasting

Business Development Consultant

Oracle Corporation

Jan 2018 - Aug 2019 (1 year 7 months)

Managed enterprise SaaS prospecting initiatives by engaging 500+ prospects monthly and identifying qualified business opportunities. Achieved 141% of quota over five consecutive quarters.

Pipeline Management Prospecting Consultative Selling Opportunity Qualification