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Jasmine Soto

@jasminesoto1

Senior Solution Engineer at Hitachi Vantara, standardizing SaaS onboarding and implementation governance across concurrent projects.

United States

Message

At Hitachi Vantara, I own enterprise SaaS implementation programs from discovery through go-live and post-production stabilization. I standardized onboarding frameworks, milestone tracking, and risk management to improve delivery consistency and reduce onboarding friction across concurrent projects.

Previously, as a Technical Solutions Engineer at Adobe/Marketo, I designed technical solutions involving workflows, integrations, and system architecture alignment. I also translated APIs and data flows into implementation plans and supported testing, validation, and go-live readiness.

Experience

Work history, roles, and key accomplishments

Current

Marketing Automation Manager

Current

Hitachi Vantara

Jun 2022 - Present (4 years 5 months)

Primary solution and implementation lead for enterprise SaaS onboarding and implementation programs, managing full lifecycle from discovery to go-live and post-production stabilization. Led go-live execution, coordinated data migration and configuration, and designed standardized implementation frameworks and governance models.

Technical Solutions Engineer

Adobe

Jul 2021 - Jun 2022 (11 months)

Supported enterprise SaaS onboarding and implementation through solution design, technical coordination, and requirements alignment. Conducted discovery and requirements analysis, designed technical solutions including workflows and integrations, and supported testing and go-live readiness.

Solution Design Requirements Analysis Workflow Management Integration System Architecture APIs Dataflow Testing Validation Go Live Customer Success Adoption

Customer Experience Specialist

Adobe

Jul 2019 - Jul 2021 (2 years)

Delivered structured onboarding and enablement programs focused on long-term adoption and operational success. Led customer discovery sessions, developed training resources, and synthesized feedback to improve onboarding materials.

Onboarding Enablement Customer Discovery Training Documentation CRM Governance Feedback Analysis

Senior Service Officer

BMO

Jul 2015 - Jul 2018 (3 years)

Delivered high-touch client service in a regulated financial environment. Supported operational risk and compliance initiatives, led internal process improvement projects, and served as escalation point for complex customer issues.

Client Services Risk Management Compliance Process Improvement Escalation Management