Melissa Diaba
@melissadiaba
Empathetic customer support specialist delivering exceptional remote service.
GhanaWhat I'm looking for
I am an empathetic, results-driven customer support specialist with over three years of experience delivering phone and digital support to international clients in e-commerce, tech, and digital services. I consistently manage high daily volumes of inquiries while maintaining professionalism, technical fluency, and strong problem-solving skills.
In remote roles I have handled 60+ inquiries daily, achieved consistent 5-star client ratings and repeat contract renewals, and reported product and service insights that improved usability and service delivery. I built and maintained digital CRM logs and reduced inbound inquiries by helping create customer-focused documents and FAQs.
I am comfortable working independently in fully remote setups and collaborate closely with clients to match brand tone and workflows, ensuring seamless customer experiences and sustained client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Exel Pro Concept Solutions
Jan 2024 - Present (2 years 2 months)
Provided phone and email support to international e-commerce and tech clients, handling 60+ inquiries daily and achieving consistent 5-star client ratings and contract renewals.
Document Processing Officer
Driver and Vehicle Licensing Authority
Nov 2022 - Dec 2023 (1 year 1 month)
Managed client-facing communications and processed driver and vehicle registrations, supporting 200+ clients and reducing inbound inquiries by 15% through documentation and FAQ improvements.
Assistant Marketer
Montgomery Golf Estate
May 2021 - Jan 2022 (8 months)
Created social media content and supported marketing and event coordination for property listings and open houses, improving brand awareness and client experience.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Arts, Human Resource Management and Chinese
2018 - 2022
Completed a Bachelor of Arts in Human Resource Management and Chinese, focusing on HR principles and Mandarin language skills between 2018 and 2022.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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