Melissa Chavarria

With over 25 years of experience in the insurance and claims industry, I am a dedicated customer service and resolution specialist. My career has been marked by a commitment to fostering teamwork and improving process efficiency, which has led to enhanced customer satisfaction and retention. I am skilled in empathy training, conflict resolution, and process improvement, all aimed at driving innovation and streamlining operations.

In my most recent role as a Senior Resolution Specialist at Progressive Insurance, I resolved complex customer claims efficiently, significantly reducing processing times and heightening client satisfaction. I analyzed customer feedback to identify trends and implemented solutions that enhanced service quality. My ability to coordinate with cross-functional teams has streamlined dispute resolution processes, fostering collaboration and reducing escalations.

Throughout my career, I have developed strong partnerships with internal teams to create training programs that improve staff knowledge and reduce claim resolution times. My experience as a Claims and Title Supervisor at Rent 2 Own HQ further solidified my expertise in claims processing and customer service delivery, ensuring timely resolutions and operational compliance.