Melissa Behrmann
@melissabehrmann
Operations Manager improving child permanency outcomes through QA, data reporting, and cross-team planning.
What I'm looking for
I’ve led operational planning and process improvements at Lutheran Services of Florida, where I expedited child permanency processes and implemented QA practices with data reporting to optimize outcomes.
Before that, I ran permanency staffings and streamlined communication between case management and community partners, while facilitating conflict resolution so all parties were actively heard.
I’ve also coordinated long-term care caseloads at Sunshine Health and supervised case management units and adoption teams with Directions for Living, including oversight of up to 15 staff and up to 8 staff.
Experience
Work history, roles, and key accomplishments
Operations Manager
Lutheran Services of Florida
Nov 2023 - Present (2 years 8 months)
Participated in strategic operational planning, enhancing efficiency and performance. Expedited child permanency processes, achieving significant improvements in reunification and permanency times.
Operation Specialist
Lutheran Services of Florida
Oct 2021 - Nov 2023 (2 years 1 month)
Led permanency staffings, significantly increasing the rate of permanency in a collaborative manner. Streamlined communication processes with case management and community partners.
Long Term Care Coordinator
Sunshine Health
Feb 2020 - Oct 2021 (1 year 8 months)
Managed a caseload of patients, developing person-centered care plans that improved patient outcomes. Collaborated with healthcare teams to ensure comprehensive assessments and resource connections.
Assistant Program Director
Directions for Living
Feb 2019 - Feb 2020 (1 year)
Oversaw case management for up to 15 staff, impacting 300 children and consistently meeting agency targets. Responsible for ensuring safety, well-being and permanency of children served.
Adoption Supervisor
Directions for Living
Dec 2015 - Feb 2019 (3 years 2 months)
Developed performance standards and job duty expectations, reviewing standards for continuous improvement. Created and implemented agency policy regarding adoption processes and achieving permanency.
Case Manager
Directions for Living
Feb 2012 - Dec 2015 (3 years 10 months)
Provided comprehensive case management services, ensuring permanency, safety, and well-being for children and families. Led assessments and planning sessions to improve coordination and advocacy.
Education
Degrees, certifications, and relevant coursework
Florida State University
Bachelor of Science, Psychology and Criminology
Grade: Cum Laude
Activities and societies: Dean's List, Lambda Alpha Epsilon, Psi Chi, Pi Gamma Mu, National Society of Collegiate Scholars, internship with Department of Children and Families' Sexually Violent Predators Program, DJJ Mentor.
Bachelor of Science in Psychology and Criminology, double major, graduated Cum Laude.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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