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Melissa Behrmann

@melissabehrmann

Operations Manager improving child permanency outcomes through QA, data reporting, and cross-team planning.

United States
Message

What I'm looking for

I’m looking for a role where I can manage day-to-day operations, strengthen QA and reporting, and improve service delivery through cross-functional collaboration—especially work tied to safety, permanency, and measurable performance.

I’ve led operational planning and process improvements at Lutheran Services of Florida, where I expedited child permanency processes and implemented QA practices with data reporting to optimize outcomes.

Before that, I ran permanency staffings and streamlined communication between case management and community partners, while facilitating conflict resolution so all parties were actively heard.

I’ve also coordinated long-term care caseloads at Sunshine Health and supervised case management units and adoption teams with Directions for Living, including oversight of up to 15 staff and up to 8 staff.

Experience

Work history, roles, and key accomplishments

LF
Current

Operations Manager

Lutheran Services of Florida

Nov 2023 - Present (2 years 8 months)

Participated in strategic operational planning, enhancing efficiency and performance. Expedited child permanency processes, achieving significant improvements in reunification and permanency times.

LF

Operation Specialist

Lutheran Services of Florida

Oct 2021 - Nov 2023 (2 years 1 month)

Led permanency staffings, significantly increasing the rate of permanency in a collaborative manner. Streamlined communication processes with case management and community partners.

SH

Long Term Care Coordinator

Sunshine Health

Feb 2020 - Oct 2021 (1 year 8 months)

Managed a caseload of patients, developing person-centered care plans that improved patient outcomes. Collaborated with healthcare teams to ensure comprehensive assessments and resource connections.

DL

Adoption Supervisor

Directions for Living

Dec 2015 - Feb 2019 (3 years 2 months)

Developed performance standards and job duty expectations, reviewing standards for continuous improvement. Created and implemented agency policy regarding adoption processes and achieving permanency.

DL

Case Manager

Directions for Living

Feb 2012 - Dec 2015 (3 years 10 months)

Provided comprehensive case management services, ensuring permanency, safety, and well-being for children and families. Led assessments and planning sessions to improve coordination and advocacy.

Education

Degrees, certifications, and relevant coursework

Florida State University logoFU

Florida State University

Bachelor of Science, Psychology and Criminology

Grade: Cum Laude

Activities and societies: Dean's List, Lambda Alpha Epsilon, Psi Chi, Pi Gamma Mu, National Society of Collegiate Scholars, internship with Department of Children and Families' Sexually Violent Predators Program, DJJ Mentor.

Bachelor of Science in Psychology and Criminology, double major, graduated Cum Laude.

Tech stack

Software and tools used professionally

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