David Arthur
@davidarthur
Operations director and manager improving staffing, service, and day-to-day execution.
United StatesWhat I'm looking for
I’m a Director-Operations Manager with extensive experience leading daily operations, team performance, and consistent service delivery. I focus on efficiency, customer service, and accountability—training staff, strengthening communication, and turning day-to-day execution into measurable improvement.
In my current role, I lead daily operations, manage scheduling, budgets, and workflow, and maintain compliance with operational standards. Across past leadership positions, I’ve coached employees through feedback and reviews, used data to improve staffing and planning, created safety and consistency policies, conducted audits, and resolved incidents through corrective action.
Experience
Work history, roles, and key accomplishments
Director of Operations
Children of America
Nov 2024 - Present (1 year 7 months)
Led daily operations and team performance, training staff to improve service and accountability. Managed scheduling, budgets, workflow, and compliance with operational standards.
Director of Operations
Learning Care Group
Jan 2022 - Jan 2024 (2 years)
Managed daily operations and team workflow, supporting efficient execution and consistent service delivery. Used data to improve staffing and planning and coached employees through feedback and reviews.
Director of Operations
Bright Horizons
Jan 2021 - Jan 2022 (1 year)
Created policies to support health and safety and conducted audits to identify risks and improvement opportunities. Resolved incidents through corrective action and trained staff on procedures to ensure consistency and service quality.
Director of Operations
Children of America
Jan 2019 - Jan 2021 (2 years)
Oversaw operations with a focus on efficiency and service quality, training staff to strengthen performance and accountability. Implemented operational improvements, managed budgets, and resolved customer issues to maintain standards.
Director of Operations
Children of America
Jan 2017 - Jan 2019 (2 years)
Supported daily operations and team coordination, assisting with training, scheduling, and coaching. Monitored workflow, resolved issues, and helped maintain company standards and consistent customer service.
Scheduling Lead Teacher
Children of America
Jan 2015 - Jan 2016 (1 year)
Led daily activities in an organized environment with a focus on team supervision and routine execution. Built communication with families and staff, resolved conflict, and supported process improvement and training consistency.
Lead Teacher (Operations)
Dawning Point Learning Center
Jan 2012 - Jan 2015 (3 years)
Led daily routines and maintained organization, supporting smooth operations and communication. Assisted with training and problem-solving while strengthening relationships with families and staff.
Assistant Manager
Parmida Homes
Jan 2011 - Jan 2012 (1 year)
Supported daily operations and team oversight, handling scheduling and issue resolution. Improved workflow and helped maintain customer experience standards through consistent day-to-day execution.
Education
Degrees, certifications, and relevant coursework
Full Sail University
Bachelor's, 3D Game Art
Bachelor's program in 3D Game Art at Full Sail University, with an end date of Dec 2025.
Lord Fairfax Community College
Associate in Applied Science (A.A.S.), Education
Associate in Applied Science (A.A.S.) in Education at Lord Fairfax Community College, completed in Jun 2020.
FrestaValley Christian School
Attended FrestaValley Christian School with an end/graduation date of May 2009.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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