At Koshee.ai and Affiliated Businesses, I established a People Operations service model across four businesses, with clear ownership, intake and escalation paths, and operating rhythms. I also created procedures and self-service resources that reduced avoidable manual work and improved accuracy across the employee lifecycle.
I own benefits and leave administration, including multi-state compliance, payroll coordination, and relationships with brokers, carriers, and plan administrators. I also partner with Legal on complex employee relations matters and investigations.
At Light & Wonder (formerly Scientific Games), I established global People Operations service standards across the United States, EMEA, and APAC. I built dashboards, service metrics, and workforce reporting to surface trends, bottlenecks, data-quality issues, and program risk.
I helped lead the Oracle Cloud HCM-to-Workday transformation, contributing to requirements, testing, communications, training, change adoption, and post-launch support. Earlier, at Chax Software, Inc., I built recruiting operations workflows and improved time-to-fill by 20% through clearer role requirements, structured intake, and stronger hiring-manager alignment.
