Open to opportunities

Melissa Post

@melissapost

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People Operations leader driving HR transformation and analytics.

United States

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What I'm looking for

I seek a senior People Operations role where I can lead HRIS transformations, scale global service delivery, drive people analytics, partner with executives, and build high-performing teams within mission-driven, growth-oriented organizations.

I am a People Operations leader with over 15 years building and scaling HR functions across healthcare and high-growth technology companies. I specialize in transforming legacy functions into data-driven operations that deliver measurable business outcomes while maintaining a genuine employee experience.

I have architected global People strategies across nine countries and led enterprise HRIS implementations, serving as Functional Project Manager and HCM Module Product Owner for Workday implementations across organizations ranging from 130 to 44,000+ employees.

My work includes establishing global service delivery centers, spearheading M&A integrations with high retention outcomes, and implementing people analytics platforms like Culture Amp and Gallup Q12 to drive engagement and leadership development.

I partner directly with C-suite leadership on workforce planning, organizational design, and multi-jurisdictional compliance, combining deep HR systems and analytics expertise with hands-on operational leadership to optimize service delivery, reduce costs, and improve talent outcomes.

Experience

Work history, roles, and key accomplishments

Director, People & Culture

SoftWriters

Jul 2024 - Feb 2025 (7 months)

Launched Gallup Q12 engagement survey achieving 96% participation and standardized onboarding/offboarding workflows to improve audit compliance; centralized People communications to reduce response time 60% and streamline HR service delivery.

Employee Engagement Gallup Q12 Onboarding HR Services SLA Management People Analytics Change Management

Director, Global People Operations

ThoughtSpot

May 2022 - Jul 2024 (2 years 2 months)

Led Workday Express implementation as Project Manager/Product Owner, consolidating HR systems and reducing processing time 65%, built Culture Amp performance platform, and managed global HR operations across North America, EMEA, and APAC.

Workday HRIS Implementation Culture Amp HR Operations Compliance Process Automation

HR Director, Organization Solutions

Highmark Health

Aug 2019 - Dec 2021 (2 years 4 months)

Led HR business partners and service center specialists to deliver organizational design, compensation strategy and workforce planning; drove HR integration for hospital acquisition achieving 92% retention and improved manager effectiveness 35%.

Organizational Design Workforce Planning Compensation Strategy HR M&A Integration Workday Leadership Development Change Management Talent Analytics

HR Manager, Employee Services

Highmark Health

Apr 2016 - Aug 2019 (3 years 4 months)

Established a follow-the-sun HR Service Center in Chennai, reducing operational costs 40% and response times from 48 to 4 hours; led Workday HCM module implementations and implemented RPA to eliminate 300+ manual processing hours monthly.

HR Services Workday HCM RPA Knowledge Management Process Improvement Compliance Employee Lifecycle

HR Manager

Aramark

Aug 2015 - Apr 2016 (8 months)

Managed labor relations, collective bargaining agreement negotiations, and grievance resolution for arena operations while developing an HR knowledge management system to improve service consistency.

Grievance Resolution Knowledge Management Employee Relations HR Operations

HR Consultant

Magee Womens Hospital of UPMC

Jun 2014 - Aug 2015 (1 year 2 months)

Led employee relations, talent and leadership development initiatives for the clinical workforce to strengthen retention and leadership effectiveness across hospital departments.

Employee Relations Talent Development Leadership Development Change Management Stakeholder Engagement