Melissa Alcaraz

I am a results-oriented professional with extensive experience in finance and account management, complemented by a strong background in Human Resources. My career has been marked by a proven ability to train, motivate, and manage teams to achieve organizational goals. I excel in recruiting and hiring talent, implementing effective employee development programs, and enhancing team performance across multiple dealerships.

In my current role as an Account Manager at MarketSource Inc., I have successfully trained finance teams across 40 dealerships, leading to a 10% increase in finance penetration. My efforts have resulted in a 15% year-over-year growth in F&I, earning recognition as the top-performing Account Manager. My previous experience as a Finance Manager has equipped me with the skills to build finance departments from the ground up, consistently achieving significant growth and high customer satisfaction levels.