Melisa Soria

• Coordinated end-to-end ocean import and export operations for Freight Forwarder accounts, ensuring operational efficiency, service quality, and on-time delivery.
• Managed one of the company's most complex customer portfolios, acting as the main operational contact and building strong long-term client relationships.
• Developed training materials and operational documentation to improve process

• Coordinated cargo release, shipping documentation, and import/export processes while ensuring compliance with international trade regulations.
• Collaborated with customers and internal teams to ensure accurate documentation and efficient operational execution.
• Recognized for strong performance and promoted to Direct Transport CX Agent.

Led Business Continuity and Information Security initiatives across Argentina, Uruguay, and Paraguay. Implemented ISO 27001:2013 controls and coordinated internal audits with Ernst & Young.

• Led Business Continuity and Information Security initiatives across Argentina, Uruguay, and Paraguay.
• Implemented ISO 27001:2013 controls and contributed to strengthening information security processes across the region.
• Designed and monitored KPIs and SLAs to support operational performance and continuous improvement.
• Coordinated internal audits with Ernst & Young while collaborating with

• Managed accounting and procurement processes using SAP MM, SAP S/4HANA, SAP Ariba, and Jira, ensuring operational compliance and data accuracy.
• Acted as the operational link between junior analysts and senior management, providing guidance and supporting team development.
• Participated in the Diversity & Inclusion Committee, contributing to employee engagement initiatives and workplace cultur

• Managed customer and vendor master data using SAP FI and SAP SD, supporting invoicing processes and maintaining accurate accounting records.
• Worked directly on-site with the client, providing operational support and collaborating with internal and external stakeholders.

• Managed accounts payable operations for domestic and international suppliers, ensuring accurate and timely payment processing.
• Performed accounting entries, account reconciliations, and financial analysis to support day-to-day business operations.
• Worked closely with internal teams and suppliers to resolve payment inquiries and maintain efficient financial processes.

• Promoted from Crew Member to Lead Coach based on consistent performance and leadership potential.
• Trained and onboarded new employees while supervising daily operations in a fast-paced customer-focused environment.
• Coached team members, monitored operational standards, and supported service quality during peak business hours.

Pursuing a Bachelor's Degree in Business Administration with a Minor in International Trade.