At Itti (Grupo Vázquez), I built Operations Performance for tuti from zero and migrated its physical point-of-sale network to a new platform with no impact on users. I hired, trained and led an 8-person customer service team.
I redesigned staffing for mass events, reducing hires by 40% at an expo with about 300K attendees and saving 24% against budget at the World Rally Championship round in Paraguay. I also freed 374 hours of back-office work per month and led Jira Service Management across seven teams.
At Mercado Libre, I mapped high-volume credit flows and used case data to help cut recontact by about 50%. I now run AI agent workflows connected through MCP and APIs to automate reporting and day-to-day operations, documenting them as SOPs.
