Mariela Dorado

Perform adversarial testing and audits of LLM outputs to identify safety risks, biases, and vulnerabilities, and synthesize findings into actionable reports to improve model reliability.

Led B2B account operations and compliance with contractual SLAs, implemented data-driven workflows to optimize account health and improve client retention.

Audited customer journeys and implementation workflows using Salesforce CRM, and optimized service standards by integrating data integrity with quality-of-service metrics.

Managed operational contingencies and baggage claims under international aviation laws, audited documentation, and handled sensitive passenger data to ensure full compliance with global security protocols.

Executed international documentation control and security verification using SABRE and Amadeus, led airport teams to enforce security mandates while maintaining premium service standards.

Managed documentation control and provided specialized customer support at the Port of Buenos Aires, ensuring compliance with port and travel regulations.

Bachelor's degree in Tourism and Leisure providing foundational knowledge in tourism operations, customer service, and international regulations.

Studies in Social Communication, Arts & Media focused on media, communications, and related practices.