MBMelisa Bilsel
@melisabilsel
Customer service coordinator and team leader with gaming expertise.
GermanyWhat I'm looking for
I am a dedicated customer service coordinator and team leader with a strong background in the gaming, logistics, and social media sectors. Currently pursuing a Global MBA, I have honed my skills in data analysis, project management, and cross-cultural communication. My experience includes leading diverse teams and ensuring customer satisfaction through effective service delivery.
At Hapag Lloyd, I successfully organized the booking of shipments, ensuring compliance with regulations and maintaining high customer satisfaction. My role at HoYoverse involved directing gaming projects where I analyzed over 500,000 data points to enhance player engagement. I thrive in dynamic environments and am passionate about leveraging my skills to drive team success and improve processes.
Experience
Work history, roles, and key accomplishments
Customer Service Coordinator
Hapag Lloyd
May 2023 - Jul 2023 (2 months)
Coordinated customer service operations, organized shipment bookings, and ensured compliance with regulations. Collaborated with international teams to align shipping processes with global standards, serving over 10,000 satisfied customers.
Team Leader
HoYoverse
Jan 2022 - Jan 2023 (1 year)
Led gaming projects focused on player data analysis, monitoring performance against KPIs, and adjusting strategies to enhance engagement. Managed a diverse team using agile methodologies to improve communication and collaboration.
Content Moderator
Tiktok
Jan 2021 - Jan 2022 (1 year)
Moderated content to ensure compliance with guidelines, preventing harmful content from reaching users. Surpassed KPIs through effective teamwork and contributed to continuous process improvements.
Education
Degrees, certifications, and relevant coursework
BIBerlin School of Business and Innovation
Master of Business Administration, Business Administration
2023 -
Currently pursuing a Global MBA master’s degree, focusing on advanced business strategies and global market dynamics.
YUYasar University
Bachelor of Arts, Translation and Interpreting
Completed a Bachelor's degree in Translation and Interpreting, developing strong language skills and cultural understanding.
AUAnatolian University
Bachelor of Arts, Aviation Management
Completed a Bachelor's degree in Aviation Management, gaining knowledge in aviation operations and management principles.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
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