Huda Zia

Led a team of travel consultants, managed hotel and travel bookings, and proofread/translated travel content for German-speaking clients while resolving cancellations and payment issues.

Prepared renewal quotes and invoiced customers, followed up on payments and responded to payment and product queries for German- and English-speaking clients.

Handled German- and English-language customer queries via phone and email, processed and cancelled orders in SAP, and assessed warranty issues to determine severity.

Moderated gaming communications, identified third-party spam, created and linked tickets, alerted users of account suspensions, and translated gaming content into German.

Handled customer complaints and enquiries via phone and email, processed and amended orders in the system, and logged complaints and enquiries for TJX Europe's customers.

Answered NHS Direct calls, provided health advice using clinical prioritisation software, and transferred calls to appropriate responders based on symptom prioritisation.

Investigated Mastercard fraud cases, issued fraud chargebacks and disputes, handled customer calls on inconsistencies, and performed data entry and office administration for Deutsche Bank project.

Arranged delivered fashion accessories and collaborated with team members to meet sales and efficiency targets in a retail environment.

Supervised children aged 7–11, supported homework and developmental exercises, and planned games to improve teamwork and learning skills.

Cared for children aged 3–7, observed developmental progress, and taught through play to support social and cognitive development.

Completed a German state-certified degree in foreign language correspondence and business administration with focus on English and German and economics.

Completed a Qualifizierter Hauptschulabschluss (certificate of completion of compulsory secondary schooling).

Completed secondary education and obtained Mittlere Reife (equivalent to O/A levels).