Tiphaine Diaby

I am a dedicated customer service professional with a diverse background in digital safety and client relations. Currently pursuing a dual master's degree in English Literature and Language Science, I have honed my skills in communication and problem-solving through various roles in customer service and content moderation.

My experience includes working as a Content Moderator for Telus, where I ensured digital safety and compliance, and as a Customer Service Agent for Pergolux, where I developed strong sales and customer engagement skills. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.

With certifications in Microsoft Excel and Customer Service Management, I am well-equipped to handle various challenges in fast-paced environments. I am eager to leverage my skills and experiences in a dynamic role that values customer-centric approaches and fosters professional growth.