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@tiphainediaby
Customer service professional with a strong background in digital safety.
I am a dedicated customer service professional with a diverse background in digital safety and client relations. Currently pursuing a dual master's degree in English Literature and Language Science, I have honed my skills in communication and problem-solving through various roles in customer service and content moderation.
My experience includes working as a Content Moderator for Telus, where I ensured digital safety and compliance, and as a Customer Service Agent for Pergolux, where I developed strong sales and customer engagement skills. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.
With certifications in Microsoft Excel and Customer Service Management, I am well-equipped to handle various challenges in fast-paced environments. I am eager to leverage my skills and experiences in a dynamic role that values customer-centric approaches and fosters professional growth.
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Work history, roles, and key accomplishments
Pergolux
Apr 2024 - May 2024 (1 month)
Provided customer service and sales support, assisting clients with inquiries and product information.
Taskus & Coinbase
Apr 2024 - May 2024 (1 month)
Handled customer inquiries and provided support for cryptocurrency-related services.
Telus
Apr 2024 - May 2024 (1 month)
Worked as a Digital Safety Analyst, moderating content to ensure compliance with community standards and policies.
Voscours
Jan 2024 - Feb 2024 (1 month)
Tutored students in English, focusing on language skills and comprehension.
Teleperformance & N26
Oct 2023 - Nov 2023 (1 month)
Served as a Neo banking counselor, assisting customers with banking inquiries and back-office operations.
BVA
Sep 2023 - Oct 2023 (1 month)
Conducted interviews for market research, gathering data and insights from participants.
KFC
Jul 2023 - Sep 2023 (2 months)
Worked in a fast-paced environment, preparing food and serving customers.
Burger King
Mar 2023 - May 2023 (2 months)
Managed cash register operations and provided customer service in a fast food setting.
Studycall
Sep 2022 - Feb 2023 (5 months)
Provided guidance and support to students regarding their studies and career paths.
Mcdonald's
Nov 2021 - Sep 2022 (10 months)
Welcomed and seated guests, ensuring a pleasant dining experience.
Degrees, certifications, and relevant coursework
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