Marwan Ahmed

Led a team of 17 Meta Ads Support agents, achieving an 11% increase in targets and maintaining performance above goals. Coached agents on technical and soft skills, and managed key communications for market development.

Spearheaded moderation of social media channels in Arabic and English, implementing strategies for efficient content management and team operations.

Coordinated the admissions process, managed prospective student databases, and developed outreach strategies to attract applicants.

Launched and led a high-performing German team for a social media moderation project, achieving a 98% accuracy rate. Utilized project management tools for data analysis and reporting.

Moderated over 400 user-generated content items daily in Arabic and English, achieving a 98% accuracy rate and maintaining a 12-second average handling time.

Labeled and categorized social media content to enhance AI training models, ensuring compliance with platform guidelines.

Led localization QA for multiple projects, auditing daily samples and ensuring accuracy in Arabic-English localization for gaming and social media content.

Managed a community of 668k followers across social media channels, developing a data-driven content strategy to enhance engagement.

Developed and delivered customized English lessons to private students, utilizing media technology to enhance learning experiences.

Optimized inventory flow and expanded supplier relationships, developing data-driven plans to align production needs with supply.

Co-founded a student program, leading events and developing strategies to engage attendees and empower volunteers.

Completed a Bachelor of Commerce, gaining comprehensive knowledge in business principles, economics, and financial management. Developed analytical skills and a strong understanding of market dynamics, preparing for a successful career in various business sectors.