Melinda Szekrenyes

At Holiday Inn Liverpool City Centre, I provide a professional front-desk service, respond to guest enquiries and requests, and support reservations and booking administration using Opera PMS.

I handle telephone, email and face-to-face queries, resolve issues or refer them to the appropriate department, and maintain accurate guest records.

Previously, at Stock Exchange Hotel, I supported front-office operations and reservation administration while handling personal and payment-related information with discretion.

At The Mayor of Scaredy Cat Town and The Lucky Pig, I supervised or managed daily service and operations, supported staff scheduling and training, and maintained operational records. I hold a Certificate of Higher Education in Business Studies and am seeking to transfer my customer-facing and organisational skills into local government customer service, administration or business support.