Open to opportunities

Melinda Mbavari

@melindambavari

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Customer service professional with strong administrative and reception experience in healthcare.

Zimbabwe

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What I'm looking for

I am seeking a customer-service role in an organization that values my communication, administrative and patient-facing experience, offers stable responsibilities and supports professional growth.

I am a customer-service professional with extensive frontline experience in medical reception, client services and retail sales. I managed appointments, issued radiology results, handled insurance verifications and claims, maintained patient confidentiality, and reduced company travel expenses through efficient travel bookings.

I bring strong data-capturing, office-administration and switchboard skills, and thrive in busy environments that demand clear communication, flexibility and attention to detail.

Experience

Work history, roles, and key accomplishments

Receptionist

Medical Imaging Centre

Apr 2021 - Mar 2024 (2 years 11 months)

Managed front-desk operations, coordinated patient appointments and bookings, issued radiology results, and performed insurance pre-authorisations to support clinic workflow.

Customer Service Data Entry Insurance Verification Microsoft Office

Client Services Clerk

Lancet Clinical Laboratories

Jan 2012 - Jul 2020 (8 years 6 months)

Provided client services and distributed laboratory results to doctors and hospitals, compiled client service reports, managed medical aid documentation and tracked claims to ensure timely payments.

Customer Service Medical Billing Data Entry Communication

Sales Assistant and Cashier

Edgars Stores

Apr 2010 - Dec 2011 (1 year 8 months)

Performed sales and cashier responsibilities, showcased products to customers, maintained customer relationships and supported store administration to ensure customer satisfaction.

Retail Sales Customer Service Merchandising Inventory Support Brand Representation