Melinda Mangena
@melindamangena
Organized virtual assistant specializing in sales, travel consulting, and client-focused administrative support.
ZimbabweWhat I'm looking for
I am a highly organized, customer-focused Virtual Assistant with experience across sales, marketing, travel consulting, and client relationship management. I excel at managing communications, scheduling, research, and administrative workflows to support fast-paced operations.
My professional background includes roles as a Sales & Marketing Executive and Travel Consultant where I generated leads, managed bookings, maintained detailed records, and supported marketing campaigns. I am proficient with Google Workspace, Microsoft Office, CRM systems, Galileo GDS, and social media platforms.
I bring strong time management, attention to detail, and a proven ability to deliver excellent customer service while juggling multiple priorities. I am ready to contribute reliable remote support that improves client satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Sales & Marketing Executive
Murare Car Rental
May 2023 - Present (2 years 10 months)
Manage client communications, generate and convert leads, maintain customer records, and coordinate bookings and scheduling to support operations and marketing campaigns.
Sales & Marketing Executive
Matbrick
Jan 2021 - Sep 2022 (1 year 8 months)
Managed customer relationships, generated new business leads and negotiated sales agreements, maintained sales records, and executed market research and social media promotion.
Travel Consultant
Travel Air Africa
Oct 2018 - Dec 2019 (1 year 2 months)
Planned travel itineraries, booked flights and hotels, assisted clients with documentation and inquiries, and maintained accurate booking records to ensure seamless travel experiences.
Travel Consultant
Silwane Tours and Safaris
Jan 2017 - Sep 2018 (1 year 8 months)
Organized travel arrangements and bookings, provided travel advice and customer support, and built and maintained client relationships for tour and safari services.
Education
Degrees, certifications, and relevant coursework
Travelport (Galileo GDS)
Galileo GDS Systems Certification, Travel Reservation Systems
Completed Galileo GDS systems training focused on travel reservation and booking system proficiency.
International Air Transport Association
Travel and Tourism Certification, Travel and Tourism
Completed an IATA Travel and Tourism certification covering industry-standard practices and airline distribution fundamentals.
Bulawayo Polytechnic College
Diploma in Tourism and Hospitality Management, Tourism and Hospitality Management
Completed a Diploma in Tourism and Hospitality Management focusing on practical skills for the tourism and hospitality sector.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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