Open to opportunities

Melinda Carrigan

@melindacarrigan

Customer Service Manager skilled in online order support, conflict resolution, and calm leadership in fast-paced retail and healthcare.

United States

Message

What I'm looking for

I’m looking for a role where I can lead customer service operations, handle online order support, and resolve concerns calmly in a fast-paced environment—using strong communication, problem-solving, and the ability to train and support a team.

I’m an experienced Customer Service Manager with a strong background in retail and healthcare. I supervise customer service operations, assist customers with issues and returns, and resolve complaints professionally to improve customer satisfaction.

I also support online order services, including pickup and delivery, and train team members to provide excellent service. Before that, I worked as a Certified Nursing Assistant (CNA), where I provided direct patient care and communicated quickly and clearly with patients, families, and medical staff.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Walmart

Jan 2016 - Jan 2023 (7 years)

Supervised daily customer service operations and resolved returns and complaints to improve customer satisfaction. Managed online order support, including pickup and delivery, and trained team members to deliver consistent service.

Customer Service Team Leadership Online Order Support Returns Processing Conflict Resolution Communication Problem Solving Time Management Multitasking

Certified Nursing Assistant

Sanai Hospital

Jan 2018 - Jan 2020 (2 years)

Provided direct patient care and daily support while communicating with patients, families, and medical staff. Responded quickly to patient needs and emergencies in a fast-paced healthcare environment.