Looking for a job

Alejandra Ballestero

@alejandraballestero

Bilingual professional with 10+ years in customer service, operations and leadership, passionate about people, problem-solving and new challenges.

Costa Rica

Message

What I'm looking for

Throughout my career, I’ve worked with teams and stakeholders across different countries, using data, problem-solving, and process improvement to deliver better results and customer experiences. I’m organized, adaptable, and enjoy working with people, learning new things, and taking on new challenges.

I’m interesting in building meaningful relations with coworkers and stakeholders that can me help me growth as a person and professional and can help them to achieve the same.

Experience

Work history, roles, and key accomplishments

Workforce Manager

Amazon

Jun 2024 - Jan 2026 (1 year 7 months)

Owned short-term capacity strategies to protect service levels through headcount adjustments, training allocation, and schedule optimization. Monitored key performance metrics through executive reviews, identified gaps against targets, and implemented corrective action plans with clear ownership to improve operational efficiency and results.

Data Analysis People Leadership Problem Solving Process Improvement

Workforce Planning Program Manager

Amazon

Jun 2022 - Jun 2024 (2 years)

Led global capacity planning standardization across eight different countries, partnering directly with operation
and Workforce leaders to drive adoption of unified planning frameworks.

Project Management Process Improvement

Workforce Management Supervisor

Sykes Latinamerica

Jul 2017 - Jun 2022 (4 years 11 months)

Managed a 13-person team across five lines of business, aligning staffing with real-time demand to maintain
service levels. Monitored KPIs and proactively communicated risks to stakeholders. Partnered with Planning and Operations to support accurate forecasting and workforce strategy. Delivered executive reports on revenue performance, including billing and contractual penalties.

Stakeholder Management People Management People Operations

Workforce Analyst

Amazon

Jul 2017 - Jun 2022 (4 years 11 months)

Managed 2–4 week staffing outlooks to align capacity with demand and adjust operations proactively. Led weekly KPI reviews, identifying performance gaps and staffing risks. Partnered with stakeholders to address scheduling and absenteeism, driving data-based actions, reskilling, and staffing adjustments to maintain operational stability.

Excel Data Analysis Stakeholder Management