Open to opportunities

Melanie Padilla

@melaniepadilla

Message

Hospitality front-office leader who improves guest experiences through detail and teamwork.

United States

Message

What I'm looking for

I’m looking for a hospitality role where I can lead front-office operations, coordinate teams, and improve guest experiences through detail, clear communication, and efficient scheduling—ideally with opportunities to grow into higher responsibility roles.

I’m a hospitality professional with a strong track record in front office management, housekeeping coordination, and guest-focused service. I organize day-to-day operations with a detail-oriented, safety-first mindset and a strong drive to help teams communicate and collaborate effectively.

My experience includes serving as a Front Desk Supervisor at Skytop Lodge (overseeing and training front desk, PBX agents, bellman, and doormen, and assuming manager duties as needed). I also managed events end-to-end as an Event Supervisor/Front Desk Agent at Stroudsmoor Country Inn, and built operational strength through a resort internship where I worked across Front Desk, Housekeeping, Food and Beverage, and Group Sales.

I bring additional operational and administrative depth from roles that strengthen organization and accuracy, including Data Entry Clerk work (62 WPM) and coordination work at Camp Jaycee with scheduling, CRM/file management, and donor/fundraising record keeping. I’ve been recognized with awards including Team Member of the Month (Skytop, 2019), Club Officer of the Year (NCC, 2021), and Event/Gift-related recognition (NCC, 2021).

Experience

Work history, roles, and key accomplishments

Current

Group Supervisor

Current

ABC Daycare & Preschool

Nov 2024 - Present (1 year 5 months)

Oversee daily Pre-K classroom operations, supporting child safety and development. Communicate regularly with parents and coordinate classroom needs.

Pre K Classroom Operations Program Coordination Documentation Team Collaboration Child Development Support

Data Entry Clerk

Express Employment Agency

Jun 2024 - Sep 2024 (3 months)

Performed high-volume data entry (62 WPM), downloading and entering information accurately using formulas. Managed cash drawer procedures and maintained daily/weekly production records.

Data Entry Cash Handling Record keeping Quality Assurance Receiving And Inventory Entry

Special Events Assistant

Northampton Community College

Nov 2022 - Mar 2024 (1 year 4 months)

Supported special events through research, cross-team collaboration, and on-time project completion. Assisted with live event execution and maintained up-to-date donor records.

Event Planning Research Data Entry Scheduling

Coordinator of Camping Services

Camp Jaycee

Jan 2022 - Nov 2022 (10 months)

Managed scheduling and calendar operations for camping services, working with families and support coordinators. Coordinated recruitment and registration, handled filing/CRM workflows, and helped plan fundraising events.

Scheduling Recruitment Filing And Records Administrative Operations Process Coordination

Intern/Resort Liaison

Mountain Springs Lake Resort

May 2021 - Dec 2021 (7 months)

Supported resort operations across front desk, housekeeping, food and beverage, and group sales during a 225-hour internship. Assisted with front desk and housekeeping oversight and promotion support.

Operational Support Internship Delivery Safety And Service Readiness Front Desk Support Housekeeping Operations Food and Beverage Group Sales

Event Supervisor/Front Desk Agent

Stroudsmoor Country Inn

Feb 2020 - May 2021 (1 year 3 months)

Supervised assigned staff and managed events end-to-end, from start to completion. Handled event scheduling and supported on-site safety preparation.

Staff Supervision Event Management Scheduling On Site Safety Preparation Front Desk Operations Team Coordination Service Delivery

Front Desk Supervisor

Skytop Lodge

Jun 2018 - Feb 2020 (1 year 8 months)

Oversaw and trained front desk teams, including PBX agents and bellman/doormen, ensuring smooth daily operations. Managed guest interactions and assumed manager responsibilities as needed.

Front Desk Operations PBX Management Guest Management Shift And Hours Oversight Service Coordination Operational Leadership