Riley McCasland

I am a goal-driven professional with a strong background in the financial industry, specializing in chargeback processing and dispute resolution. My experience includes effectively managing high-volume and high-value cases while ensuring accuracy and compliance with regulatory standards. I have a proven track record of delivering continuous growth and performance, increasing my responsibilities over time.

At FirstBank, I progressed from a Bank Teller to a Senior Credit Dispute Representative, where I processed credit card disputes and applied critical thinking to identify root causes. I successfully improved efficiency in dispute processes, reducing large dispute errors by 15%, and created dispute intake forms to enhance operations and compliance. My role also involved training and developing Service Representatives, ensuring they had the necessary skills to excel in their positions.

My expertise extends to fraud investigation, where I analyzed and reported on fraud and risk to maintain regulatory compliance. I am also functional in German, which adds to my ability to communicate effectively in diverse environments. I am committed to continuous improvement and look forward to leveraging my skills in a challenging new role.