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Anthony Flores

@anthonyflores1

Fraud Analyst at Tithe.ly who contributed to $100K+ in annual fraud loss avoidance through transaction monitoring and risk controls.

United States

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What I'm looking for

I’m looking to grow into a Fraud Data Analyst role focused on predictive fraud detection, building on my fraud operations experience while expanding my Python and advanced data analytics skills.

At Tithe.ly, I monitored transaction queues and investigated fraud alerts using Stripe Radar, making risk-based determinations and documenting findings for escalation.

I used SQL through Stripe Sigma to investigate transaction and account data, identify patterns, and report trends. My transaction monitoring and risk controls contributed to $100K+ in annual fraud loss avoidance.

At Blackbaud, Inc., I managed chargeback and dispute operations and improved chargeback recovery performance from ~40% to 90% by overhauling evidence preparation and documentation standards.

Earlier, as a Chargeback Administrator at Sony Online Entertainment / Daybreak Game Co., I handled disputes across an online gaming payments environment and refined evidence and escalation processes. I’m currently expanding into Python and advanced data analytics to grow into a Fraud Data Analyst role focused on predictive fraud detection.

Experience

Work history, roles, and key accomplishments

Fraud Analyst

Tithe.ly

Nov 2019 - Feb 2025 (5 years 3 months)

Monitored transaction queues and investigated fraud alerts, making risk-based decisions on holds, reserves, and account suspensions. Contributed to $100K+ in annual fraud loss avoidance.

SQL Stripe Radar Stripe Sigma Zendesk Transaction Monitoring Risk Analysis Chargeback Management

Chargeback Analyst

Blackbaud, Inc.

Mar 2014 - Jul 2018 (4 years 4 months)

Managed end-to-end chargeback and dispute lifecycle for a SaaS payments platform, improving recovery from ~40% to 90% through better evidence preparation. Held authority over funding holds and account suspensions.

Chargeback Management Dispute Resolution Visa Rules Mastercard Rules SLA Management Trend Analysis

Chargeback Administrator

Sony Online Entertainment / Daybreak Game Co.

Jan 2003 - Sep 2013 (10 years 8 months)

Managed chargeback and dispute lifecycle across a high-volume online gaming environment, improving recovery from ~40% to 90% over a decade. Prepared representment documentation and held authority over funding holds and account suspensions.

Chargeback Management Dispute Resolution Visa Rules Mastercard Rules SLA Management Trend Analysis