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Deedric Carter

@deedriccarter

Dispute and Chargeback Specialist at FIS GLOBAL/ TSYS, handling complex disputes and informing new internal tooling.

At FIS GLOBAL/ TSYS, I handle dispute intake and resolution, including pre-arbitration, arbitration, and banking transaction exceptions such as ACH returns. I also submit chargebacks to Mastercard when needed.

I review dispute information with partners and internal teams, document the rationale for risk decisions, and handle complex or escalated cases. I work to maintain a positive user experience while mitigating risks to Mercury.

In this role, I write process documentation, surface policy gaps, and serve as a subject matter expert to Engineering and Product teams as they create internal tooling. I also identify opportunities to improve processes through tooling changes and procedure updates.

Previously, I worked in fraud analysis and prevention at TSYS/ Netspend, Homeaway, Adecco, and LK Jordan & Associates / AllclearID. My work included reviewing transaction and account patterns, identifying fraud risks, processing chargebacks, and supporting customer inquiries.

Experience

Work history, roles, and key accomplishments

Current

Dispute and Chargeback Specialist

Current

FIS Global

Jun 2022 - Present (4 years 4 months)

Handle dispute intake and resolution processes, including pre-arbitration and arbitration cases, and banking transaction exceptions. Manage a high-volume caseload within service level agreements and document rationale for risk decisions.

Dispute Resolution Chargebacks Risk Management Banking Operations ACH Return Monitoring Mastercard Documentation Communication Skills Time Management Attention To Detail

Fraud Analyst

TSYS

Jan 2018 - Apr 2022 (4 years 3 months)

Identified and tracked fraud trends by reviewing transaction and account patterns, and worked with internal functions including Disputes, Recoveries, Customer Service, and Compliance. Monitored consumer activity for potential fraudulent activity and assisted in preparing SAR files.

Fraud Detection Transaction Monitoring Risk Analysis SAR Filings Compliance Customer Service Communication Skills Database Management Project Work

Trust & Security Analyst

HomeAway

Jun 2016 - Dec 2017 (1 year 6 months)

Responded to Trust & Security related emails, phone calls, and other requests within defined service levels. Reviewed new and existing advertisements for suspicious attributes and processed fraud alerts.

Fraud Detection Risk Analysis Trust and Safety Customer Service Communication Skills Policy Development Internal Systems

Fraud Prevention Specialist

Adecco

Aug 2015 - May 2016 (9 months)

Analyzed complex data and incoming orders for potential fraud risk, and managed bank chargebacks. Proactively handled sensitive queries and monitored suspicious trends to suggest preventative actions.

Fraud Prevention Data Analysis Chargebacks Risk Management Customer Service Communication Skills KPI Management Problem Solving

Fraud Prevention Specialist

AllClear ID

Apr 2015 - Aug 2015 (4 months)

Responded to customer phone inquiries and assisted with application and eligibility requirements. Performed data entry and documented all customer encounters in clear logs.

Customer Service Data Entry Communication Skills problem resolution Organizational Skills Level 3 Support