Rafael Mainel
@rafaelmainel
Support Manager at RK VoIP who coordinated technical support and resolved complex issues across Promobank, RK 360, RK Business, and Argus.
BrazilWhat I'm looking for
At RK VoIP, I coordinated the technical support team, organized daily operations, and provided advanced support for Promobank, RK 360, RK Business, and Argus. I investigated complex application and user issues and contributed to improving support workflows.
I also led customer onboarding and training sessions, and developed reports and operational controls using Excel. Before becoming Support Manager, I supported Promobank, RK 360, and RK Business as a Technical Support Analyst, helping clients resolve software issues and adopt the platforms.
At Dell Computadores do Brasil Ltda., I supported the PartnerDirect Program, maintained partner accounts and support channels, and helped resolve issues with partner portals and online tools.
Earlier, at Secretaria de Justiça e Direitos Humanos, I performed computer maintenance and software support, installed and configured equipment, and assisted end users. I hold a Technology Degree in Systems Analysis and Development from Estácio University and am currently studying Internet Systems there.
Experience
Work history, roles, and key accomplishments
Support Manager
RK VoIP
May 2024 - Jun 2025 (1 year 1 month)
Led and coordinated the technical support team, overseeing daily operations and workload distribution. Provided advanced technical support for Promobank, RK 360, RK Business, and Argus platforms.
Technical Support Analyst
RK VoIP
Jul 2023 - May 2024 (10 months)
Delivered technical support for Promobank, RK 360, and RK Business platforms. Diagnosed and resolved software-related issues and user requests.
Supported the PartnerDirect Program, including competency tracking and performance monitoring. Assisted in maintaining partner accounts and support channels.
IT Intern
Secretaria de Justiça e Direitos Humanos
Jul 2013 - Jul 2014 (1 year)
Performed computer maintenance and software support. Installed and configured computers, peripherals, and network printers.
Education
Degrees, certifications, and relevant coursework
Estácio University
Technology Degree, Internet Systems
Currently in the 3rd semester of a Technology Degree in Internet Systems.
Harvard University
Scratch Programming Course, Scratch Programming
In progress course on Scratch Programming.
Escola META
High School Diploma, High School
Completed high school education at Escola META in Porto Alegre, Brazil in 2008.
Estácio University
Technology Degree, Systems Analysis and Development
Completed a Technology Degree in Systems Analysis and Development.
Availability
Location
BrazilAuthorized to work in
Salary expectations
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