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Mehrez Nabky

@mehreznabky

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Results-driven Business Analyst and Environmental Engineer with 7+ years experience.

Hungary

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What I'm looking for

I am open to roles where I can utilize my skills and experience to contribute to organizational success. I value opportunities that encourage learning, collaboration, and professional growth, and I am adaptable to diverse responsibilities that align with business goals.

Results-oriented professional with 7+ years of experience in process optimization, data analysis, and cross-functional project management. Proven expertise in customer service management, team training, and recruitment automation. Holds an MSc in Environmental Engineering, with a strong technical skillset, leadership abilities, and multilingual proficiency (Arabic, English, Hungarian).

Experience

Work history, roles, and key accomplishments

Business Analyst

Maids.cc

Jan 2024 - Nov 2024 (10 months)

Achievements:

● Automated recruitment, reducing hiring time by 75% and manual tasks by 90%.
● Implemented threat reporting automation, enhancing responsiveness to critical client concerns.

Responsibilities:

● Analyze business needs, optimize processes, and support strategic decisions.
● Collaborate across departments to manage projects, ensure compliance, and drive efficiency.

Data Analysis Process Optimization Customer Retention Project Management Training Development Quality Control Risk Management

Client Relations Manager

Maids.cc

Sep 2017 - Dec 2023 (6 years 3 months)

Achievements:

● Cut probation time to 2 weeks with a new training program.
● Increased agent performance by 20% through weekly training.
● Boosted onboarding success by 15% with improved assessments.

Responsibilities:

● Manage daily operations, resolving escalated cases swiftly.
● Train agents, optimize schedules, update policies, and oversee quality control to enhance performance.

Performance Evaluation Quality Control Customer Service Improvement Team Management Call Etiquette Scheduling Mock Calls Policy Updates Onboarding processes Training program development

Environmental Engineer Trainee

Phoenix Consultation Engineering

Dec 2017 - Dec 2020 (3 years)

Managed and implemented tasks related to sewerage networks documentation and regional planning. Gained hands-on experience in the rehabilitation of waste dumps, contributing to environmental engineering projects.

Sewerage Networks Waste Management Documentation Implementation Data Management Team Collaboration Problem Solving QGIS Autocad

Registration Officer

GOPA-DERD

Feb 2017 - Apr 2017 (2 months)

Managed a data entry team to convert paper-based data into digital formats. Focused on improving data accessibility and efficiency in operations.

Data Entry Team Management Digital Transformation Process Improvement Communication Time Management Problem Solving Quality Assurance Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

HUNGARIAN UNIVERSITY OF AGRICULTURAL AND LIFE SCIENCES

Master of Science, Environmental Engineering

2022 - 2024

Grade: 4

Master's degree in Environmental Engineering with relevant coursework in Environmental Law, Waste Management, Project Management, Renewable Energy, and Energy Efficiency.

Al Baath University

Bachelor of Science, Civil Engineering and Environmental Engineering

2012 - 2018

Completed a Bachelor's degree in Civil Engineering and Environmental Engineering, focusing on the principles of engineering and environmental sustainability.