Meg Pontanal

I am an experienced Operations Manager with a proven track record in enhancing customer experience and operational efficiency. My journey in the customer service industry began as a representative, where I honed my skills in handling inquiries and resolving complaints. Over the years, I have progressed to leadership roles, where I have successfully managed teams and streamlined processes to achieve organizational objectives.

At ProbeCX, I led multiple teams, focusing on performance metrics and implementing strategies that resulted in significant cost reductions while maintaining high-quality service. My ability to mentor and develop team members has not only improved individual performance but also fostered a collaborative environment that drives success. I am passionate about creating a culture of continuous improvement and am dedicated to achieving excellence in customer satisfaction.